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Inclusive Communication Training for Businesses, Healthcare Providers, and Law Enforcement

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As an autistic adult with ADHD, I understand firsthand the challenges that neurodivergent individuals face in everyday interactions. This training is designed to equip employees—whether in customer service, healthcare, or law enforcement—with the skills to communicate effectively and empathetically with people who may have different neurological profiles, including autism, ADHD, sensory processing differences, and more.

 

What to Expect:

In this training, participants will learn how to recognize and adapt to the diverse communication needs of the public, especially neurodivergent individuals whose needs may not always be immediately visible. Neurodivergence doesn’t always present outwardly, which means that someone may appear fine on the surface but be struggling with sensory overload, processing difficulties, or anxiety.

 

Key Areas of Focus:

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1. Clear, Respectful Communication:

You’ll learn to use simple, direct language and avoid jargon or figurative speech that may confuse or overwhelm individuals with neurodivergent traits. We’ll discuss how to provide instructions in a clear, structured way, which is crucial in helping neurodivergent individuals understand and respond appropriately.

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2. Recognizing Non-Verbal Cues:

 Neurodivergent people often communicate through subtle non-verbal cues, like body language, facial expressions, or changes in tone. This training helps participants understand these cues and respond in a way that makes the individual feel seen and supported.

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3. De-escalation Techniques:

Many neurodivergent individuals experience sensory overload or emotional distress in certain environments, and traditional communication approaches may unintentionally escalate the situation. This training focuses on de-escalation strategies, teaching employees how to remain calm, patient, and understanding in high-stress situations. You'll learn how to create a safe, supportive space that helps the individual regain composure and reduce the likelihood of escalation.

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4. Understanding Neurodivergence and Avoiding Assumptions:

Neurodivergent individuals don’t "look" a certain way, so it’s important not to make assumptions based on appearances. By understanding the wide range of neurodivergent traits, employees will be better equipped to recognize when someone might be struggling and respond appropriately, without judgment or frustration.

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5. Creating Inclusive Environments:

The training also covers how to foster a welcoming and inclusive atmosphere in any setting. Whether in a healthcare office, a retail environment, or a law enforcement interaction, you’ll learn strategies to ensure that neurodivergent individuals feel safe, respected, and understood.

 

Who Should Attend:

- Businesses serving the public: Customer service teams, retail workers, and hospitality staff who frequently interact with a diverse range of customers.

- Healthcare providers: Doctors, nurses, and administrative staff who need to communicate effectively with patients who may be neurodivergent.

- Law enforcement and security personnel: Officers and staff who interact with the public, ensuring they know how to de-escalate situations and communicate calmly with individuals who may have a neurological difference.

 

By the end of the training, employees will have practical tools to interact more inclusively and respectfully with neurodivergent individuals, reducing misunderstandings, preventing conflict, and creating safer, more supportive environments for everyone.

I also offer Neuro-Inclusive Space Design Consults​

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If you would like to schedule a consultation please fill out our intake form

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